We use Blockbuster but have problems lately. We tend to reserve movies months in advance if possible, yet we never get them in a timely fashion, unless they are not really popular films. We've tried sending them complaints about it, all we get are stock answers which don't even address the problem. The worst thing about this is they don't even ship movies further down the queue. This happened when we wanted to get Crash. We reserved it months in advance, after 2 weeks it still had not been shipped, but nothing else came either which basically means we were paying for a service and we weren't tying it up - they were. We ended up using the free monthly coupons to get it at the local Blockbuster.

Initially Netflix was good about this when we had it - if you reserved in advance far enough ahead odds are you got the movie you wanted within a few days of release, but eventually we stopped using them as it took quite a while to get things shipped. My guess is it had to do with the sudden surge of success and difficulty keeping up with demand, not sure how it is now.

Despite the fact Blockbuster *is* ass, Netflix may or may not be better depending on how close you are to a distribution center, and if nothing else you can always use the coupons to make up for Blockbusters' screw ups.